Trading Hours

Customer Service Desk

Our friendly Customer Service staff are here to help. We can assist with everything from directions to stores and lost property to taxi bookings, mobility equipment and public transport timetables.

Gift Cards

We make gift giving easy with our Forest Hill Chase Gift Card.

Redeemable at all stores where EFTPOS is available, recipients of the gift card can choose to shop for essentials, upgrade on the latest electronics, spoil a loved one with a night out at our Dining & Entertainment Precinct on Level 3 or perhaps redecorate the home.

Available from $5 up to $250 (higher denominations available in Centre), the Forest Hill Chase Gift Card is valid for a period of 36 months from the issue date and must be redeemed before the expiry date.

For Gift Card Terms and Conditions click here.

Mobility Equipment

To help you get around more comfortably, mobility equipment including wheelchairs, motorised scooters and Kiddie Cruisers can be borrowed from Customer Service FREE of charge. Book ahead* by calling (03) 9878 7111 or visit our Customer Service Desk on Level 2, near JB HiFi.

*Please note Kiddie Cruisers cannot be booked ahead of time, visit the Customer Service Desk when you arrive in Centre.

Parents Room

Our Parents’ Rooms cater to parents with children of all ages, offering access to private feeding areas, amenities and baby change areas within a comfortable, clean environment. Parents’ Rooms are located:

Level 1: next to the Food Court and near Coles

Level 3: next to The Chase (this Parents’ Room has been awarded five stars by the Australian Breastfeeding Association).

Kids Play Areas

Forest Hill Chase offers 2 free kids play areas, both of which are open during core trading hours. Parental supervision is required at all times. One is in the Food Court on Level 1. The other is located on Level 3 at our Dining & Entertainment Precinct.

Lost Property

If you think you may have lost something whilst at Forest Hill Chase you can report this at the Customer Service Desk, located on Level 2 or phone (03) 9878 7111. If you find something which someone else has lost, please bring this to the Customer Service Desk, or hand it to a Cleaner or Security Guard.

Shopping Trolleys

Forest Hill Chase shopping trolleys have been fitted with a sensor locking system to avoid street pollution in and around our community. If you plan to access the centre by foot, be sure you have an alternate method for carrying your shopping home.

Free Wi-Fi

How to connect:

1. Select _FREEWiFi@TheForest to join our network

2. Register via email or social media (the system will remember you next time)

3. You are connected when you reach the Forest Hill Chase website or when you see the Wi-Fi symbol

Note: Each device has its own way of using Wi-Fi. For example;

• On Apple ios, the welcome screen will automatically appear after selecting the network.
• On Android, open the browser after selecting the network.

Electric Vehicle Charging

As part of our ongoing commitment to sustainability, we have installed an Electric Vehicle Charging Facility in the undercover Coles Carpark off Pacific Way, parallel to the Knick Knacks entrance.